Warranty

Made Studio’s pieces are designed and made to last a lifetime. We ensure the quality of our design and workmanship in our pieces will provide a lifetime of enjoyment when they have been carefully maintained and subject to their intended use.

  • A 5-year warranty covers the structural integrity of dining chairs, tables, desks and storage. Environmental conditions and temperatures exceeding the norm, can affect the performance and appearance of your furniture, causing changes such as shrinkage, expansion, bowing, splitting, cracking and colour change, which cannot be warranted. These conditions include direct sunlight or exposure to heat sources such as underfloor heating, vents, fireplaces and wall heaters. As our finishes are subject to everyday wear and tear, they cannot be warranted. This includes scratching, scuffing and chipping to Two-Pack (2-pack), lacquer and oiled surfaces. Fabric and Leather coverings on upholstered chairs are subject to a 1-year warranty as per the details below.

  • A 5-year warranty covers the structural integrity of all of our upholstered sofas and armchairs. The warranty specifically relates to frames, suspension and support, it ensures your purchase is free of defective workmanship in furniture that is subject to normal application and has been carefully maintained and sensibly used. Fabric and Leather coverings on upholstered furniture are subject to a 1-year warranty as per the details below.

  • A 5-year warranty covers any manufacturing defects for inserts. It does not include compressed feather or foam as this is considered normal wear.

  • A 1-year warranty covers all Made Studio’s fabrics, leathers and zips against manufacturing faults. We do not warrant COM (customers own material). Environmental conditions, including direct sunlight, can affect the performance and appearance of your fabric and leather, and cannot be warranted.

  • A 1-year warranty covers any manufacturing defect only. Breakage or disintegration of the rattan as a result of spills, fluids or exposure to sunlight is not covered under this warranty.

Additional resources can be found in the link to ACCC guidelines for warranties and refund guidelines.

Send our team an email at hello@madestudio.com.au or give us a call on (03) 9070 3415 to discuss for help and we can answer your questions.